Return Policy

At The Wandering Sparrow, we want you to love every treasure you find. If you're not completely satisfied with your purchase, we're happy to accept eligible returns within 14 days of delivery.

Eligible Returns

To qualify for a return, items must be:

• Unworn and unused

• In their original condition

• With all original tags attached

• In the original packaging

• Accompanied by your receipt or proof of purchase

All approved returns are subject to a 25% restocking fee, which will be deducted from your refund.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Vintage and one-of-a-kind items

• Thrifted items

• Sale and clearance merchandise

• Handmade goods

• Intimate apparel, including undergarments and bodysuits

• Gift cards

Because many of our pieces are one-of-a-kind, all sales of these items are final.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method, less the 25% restocking fee.

If you have any questions before making a purchase, please don't hesitate to contact us—we're always happy to help you find the perfect piece.

You can always contact us for any return question at thewanderingsparrowstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thewanderingsparrowstore@gmail.com.